we value your satisfaction. We understand the challenges of judging colors and textures in online shopping. Therefore, we offer a 14-day no-questions-asked return and exchange policy. This policy is valid for items that are unused, odor-free, and in their original packaging, starting from the delivery date of your order.
If you receive an item that is damaged or faulty, despite our careful inspection, we are committed to resolving the issue.
Reporting Damage:
Email us at caitouct@gmail.com with:
Order number
Name of the damaged/faulty item
Images/details of the issue
We’ll get it sorted for you.
Handling Damaged Items:
After verifying the damage, we will ship a new item and cover all related costs.